If you or a loved one has been injured by a faulty or defective electrical product, our lawyers could help you claim the compensation that you deserve. Electrical products, from e-cigarettes to white goods, can be affected by faults and defects that have the potential to cause harm. While in some cases these defects are minor, in others they can cause serious damage to homes and injuries to the people who use them.

Manufacturers and retailers of electrical products have a responsibility to ensure the products they sell to consumers give an acceptable level of safety. If it can be proved that they failed to do this, you may be able to make a claim against them.

Our expert solicitors have been able to help clients in a range of circumstances involving defective electrical products, including when:

  • Components in white goods like fridges, freezers, washing machines and tumble dryers have overheated, leading to house fires
  • Hoverboards and smaller electrical items (including e-cigarettes) have been powered by faulty lithium-ion batteries
  • Faulty thermostats in showers have led to burns
  • Faulty blenders which have caused burn injuries due to over-heating
  • Electrical failure of a product has led to a fire, damaging property, and causing burn injuries.

If you’ve any questions about making a defective electrical product claim, contact us for a free consultation on your case.

Why choose Irwin Mitchell to handle your defective electrical product claim?

Our team has a great deal of experience when it comes to injuries caused by faulty electrical products and can help you make a successful compensation claim. Our personal injury team of solicitors have secured record amounts of compensation for our clients, and many of our team are listed as specialists in their fields.

We're ranked in the highest band for product liability claims by leading independent legal guides Chambers and Partners and The Legal 500.

We'll be on hand throughout the entire claims process to help you access any medical treatment, care and rehabilitation you need as a result of your injuries. We can visit you at home or in hospital, or if you’d rather come to us, we can meet you at your local office. We work in the way that’s easiest for you, so we can also arrange phone or video calls if you prefer.

We’ve an in-house team of financial experts in Asset Management. Once your claim is settled, they’ll be there to help you make sure your compensation is there when you need it for as long as you need it.

Your injuries may mean you’re now entitled to certain benefits, and our Welfare Benefits team can help you to learn what you could claim. To stop your compensation from being considered as part of your benefit entitlement, we can set up a personal injury trust for you. This keeps your compensation separate from the rest of your finances.

No Win No Fee*
Over 30 years' experience in product liability claims
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Offices throughout the UK

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Tim

Defective Electrical Product Claims - More Information

Defective Products

Product safety should be the number one priority but sadly it appears some products in this market have fallen below the acceptable standards."

Tim Annett, Partner

Client Story ‐ The Chiem Family


"We thought we bought a reliable product from a trusted retailer and we want to know how something with so much potential to cause this type of devastation was sold to us." - Thu Tran Chiem

Frequently Asked Questions

What are electrical product manufacturers and retailers responsible for?

The manufacturer of any product is responsible for ensuring that products made available to consumers aren’t defective or harmful.

The Consumer Protection Act 1987 makes a manufacturer liable for any injuries or damages caused by a defective product. A defective product is one which doesn't give the level of safety that people should expect.

Retailers also have a duty to ensure that products they sell are safe. In fact, since the Consumer Rights Act of 2015, all products sold by a business to a consumer must be safe, durable, and fit for purpose.

If you’ve been injured because of a sub-standard product, you may have a right to compensation, either from the seller or the manufacturer.

If you're not sure whether you can make a claim, it's best to seek advice from experts. Get in touch to arrange a free initial consultation about your case.

What type of injuries can people sustain from defective electrical products?

Defective electrical goods introduce a risk of fire, explosion or electric shock when they don't meet appropriate safety standards.

Faulty lithium-ion batteries have been known to explode or catch fire, causing injuries to person and property.

In showers, thermostats have been known to fail, causing severe burns for the person using the shower.

We've seen claims where fires have started due to overheating components in fridge freezers, causing severe injuries, and even death.

To find out if you can make a claim for an injury sustained because of a defective electrical product, contact us for a free consultation.

Can I make a no win no fee claim for a defective electrical product?

Most of the claims we handle are on a no win no fee basis. This means that there's nothing for you to pay upfront, and that you won’t have to pay any legal fees if your claim isn’t successful.

You’ll only incur any fees if your claim does succeed. However, most of our fees will be paid by your opponent.

To make a no win no fee claim, a suitable insurance policy is needed to protect you from incurring fees. Your household insurance policy may be suitable, but we can take out After The Event (ATE) insurance on your behalf if you don’t already have a suitable policy.

There are various ways you can fund a claim, and we’ll make sure you’re aware of all your options before we start working for you.

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I am very pleased with the help I received from Irwin Mitchell.

Everything was explained to me quite clearly before they took on my case, and because they were confident that I had a case, I felt confident that they would…

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The service I received from Irwin Mitchell was impeccable. I was carried along from start to finish. Claire King was amazingly awesome. All the Customer Service Representatives was absolutely polite and professional…


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