Biography
Louise Lumley is Chief Client Officer for Irwin Mitchell, leading our legal advisory teams in the LLP, Group business development and marketing, client experience and client operations teams.
Louise began her career working for Direct Line Group, leading one of Direct Line’s largest business partnerships before setting up and then subsequently leading a specialist high net worth insurance business within Direct Line. She joined Irwin Mitchell in December 2014 and became Managing Director for our market leading Personal Injury business in 2019 joining the Executive Board. In 2021 Louise became Deputy Chief Operating Officer, before being appointed Interim Group Chief Operating Officer in Autumn 2023 and Chief Client Officer for Irwin Mitchell from May 2024.
Louise is a change agent and is passionate about creating an environment which empowers teams to drive business improvements which deliver sustainable benefits and outstanding client outcomes. She is also a School Governor in a local primary school and nursery and Executive sponsor for Irwin Mitchell’s internal diversity network focusing on issues relating to disability and long-term health conditions within the workplace.
