When you first contact us, we’ll arrange a free initial consultation with one of our personal injury experts. Here, we’ll listen to what’s happened to you and let you know if you can make a claim. If we believe you can, we’ll discuss funding options with you, such as no win no fee agreements.

We’ll then start gathering evidence to build your case. This’ll include getting medical reports, witness statements, and CCTV if available. We’ll also use independent medical experts to assess how your injuries will affect your life in the future. This can be crucial when trying to settle on a compensation amount.

After we’ve gathered evidence, we’ll take your claim to those responsible. If they accept fault, we’ll try to get you interim payments. These can help cover any expenses you’ve already had and help pay for other treatments if needed. Any interim payments will be taken off your final compensation amount.

If they don’t accept fault or the compensation amount we’ve brought to them, your claim might need to go to court. We always try to keep claims from going to court. Claims can be settled outside of court when a date is set.

Every supermarket accident claim is unique, and so is the amount of compensation awarded.

When you contact us to tell us more about what’s happened to you, we’ll be able to tell you how much you can claim.

When working out how much compensation you’ll receive, we’ll consider:

• Expenses
• Loss of earnings (including in the future)
• Pain and suffering
• Further treatments
• Any adaptations to your home or vehicle
• Care costs.

Not all the above may apply to your claim. That’s why it’s important to contact us so we can find out more about your situation and tailor the advice to your specific needs.

As with most personal injury claims, you’ve three years from the date of the incident in the supermarket, shop, or shopping centre to make a claim.

We encourage people to get in contact with us as soon as possible, as collecting evidence will be easier.

There are some exceptions to the three-year time limit. These are:

• Children – the three-year time limit doesn’t start until they turn 18.
• People who lack mental capacity – there are no time limits if you’re claiming on behalf of a person who lacks mental capacity to handle their own case.

If you’ve any questions about time limits that could affect your claim, contact our team.

Yes, you can make a no win no fee supermarket claim. Most of the claims we handle are made using no win no fee agreements.

They involve setting up an insurance policy to protect you should your claim be unsuccessful. You’ll only pay anything if your claim is successful, with the other party paying most of our fees.