When you make a claim with us, you’ll first have a free consultation where we’ll learn more about what’s happened to you. After this consultation, we’ll discuss if we can take your claim forward and if we can, what the next steps are. We’ll also discuss funding options, such as no win no fee agreements. 

Our experts will then gather evidence to take your claim to those responsible. This includes collecting medical records, getting CCTV footage from the gym (if available), and speaking to any witnesses in the leisure centre.

We might use independent medical experts as part of your claim. They can help us better understand your injuries and how they could affect you in the future. Their expertise can be crucial when settling a claim. 

Once we’ve gathered evidence, we’ll take your claim to those responsible for your injuries. If they accept they were to blame, we’ll begin trying to get you interim payments. Any interim payments will be taken off your final compensation amount but can help cover any financial losses you’ve had. 

If the other party doesn’t accept fault or disagrees with the compensation amount, we might need to go to court. We always try to avoid claims going to court, and even when a date is set, claims can be settled beforehand. 

Read more about what happens if your case goes to court. 

Your compensation can be used to help pay for several things, including: 

• Further treatment  
• Medical expenses  
• Adaptations to your home or care 
• Rehabilitation. 

With personal injury claims such as gym injuries, you’ve got three years from the date of the incident to make a claim. We always encourage people to contact us as soon as possible. This is because evidence is easier to collect and the details are fresher in your memory. 

There are exceptions to this three-year rule, these are for: 

• Children (the three-year limit starts when they turn 18) 
• Someone who lacks mental capacity. 

We can explain more about time limits to claiming when you contact us. 

Yes, many of our cases are funded with a no win no fee agreement. This means that there’s no financial risk to you when making a compensation claim. 

Please visit our no win no fee page for more information on how it works. 

Every gym injury claim is unique, so we can’t give you an accurate figure on how much compensation you could get. When you contact us to tell us more about your situation, we’ll give you an estimation of much compensation you’ll receive.

When working out how much compensation we think you should get, we’ll consider: 

• Loss of earnings (now and in the future)  
• Expenses  
• Pain and suffering  
• Further treatments/medication  
• Any adaptations e.g. to your home  
• Care costs (if applicable).